ISOM 5745 Business and Operations Transformation in a nutshell

Instructor: Xin Huang (McKinsey Global Partner and HKUST Adjunct Professor)

●   Xin Huang is the lead partner of McKinsey Great China Manufacturing & Supply Chain Service line and Asia Growth Transformation Service line.

TA: Edmond Ho

Description: The course introduces the business and operations transformation approach by discussing the challenges and learning from real-life business cases. It helps students   bridge the gaps between academic knowledge and real-life transformation experiences.

Sharing and discussing the differences and similarities of transformation across different industry sectors will be covered.

●    1 Credit.

●   Grade: 50% attendance and 50% final report.

●   Tentative topics:

—   January 10th, 2025, Morning

›   Introduction to transformation.

›   Day-1 Hypothesis and conduct cross-operations diagnostics.

› Future state design and transformation roadmap.

—   January 10th, 2025, Afternoon.

›   Future state design and transformation roadmap. (Cont.)

›   Building commitment with a change story

›   Transformation office and employee-led transformation

—   January 13nd, 2025, Morning

›   Tailoring the transformation approach

›   Introduction to the problem-solving technique

›   Introduction to influencing technique.

—   January 13nd, 2025, Afternoon

›   Introduction to performance dialog.

›   Selective business and operations transformation topics: digital, channel growth, etc.

›   Putting it together: Case sharing.

● Final report: Prepare and submit a 15-20 pages PPT on a business/ operations transformation that has the following component

—   Case background and problem statement (what is the transformation goal and why).

—   A framework that guides the transformation.

—   Issues hypothesis mapped to the framework

—   Key analysis can be conducted to verify the hypothesis and data needed to conduct the analysis.

—   A potential governance structure and transformation approach.

—   What are the critical success factors for this transformation, and any levers you would like to include to support the transformation?

You can choose a company you are familiar with (cases you have studied in other classes, companies you worked at before, or a company from an industry you are familiar with). We are not looking for completeness of the levers and analysis but your understanding of how to conduct and structure an at-scale transformation.