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  Human Resource Management in the Hospitality Industry

  Employment in the hospitality industry: human resource strategy

  The personnel function in the hospitality industry

  bLecture Overview

  bTwo major inputs into a hospitality enterprise: people and capital

  bThe importance of Human Resource Management

  bTrends and challenges in HRM

  bReward systems

  bImportance of human resource management

  bProductive part of labour

  knowledge

  skills

  abilities and similar attributes / attitude

  bSuccess depends on effective management of human resources

  bHuman resources hold the key to the hotel’s objectives of productivity, quality and service

  bSuccess and survival

  bNeed for commitment to job satisfaction and employees satisfaction at work

  bTraining impacts on the quality of customer service and productivity

  bHotels work in an increasingly competitive environment

  bHRM is therefore part of the firm’s overall strategy

  bStrategy implications

  bMatching managerial style or human resource activities with strategies of our organisation

  bForecasting human resource requirements, given certain organisational strategic objectives and environmental conditions

  bPresenting means for integrating HRM into the overall strategy

  bOperational role

  bRecruiting and selecting

  bEmployee development and training

  bReviewing workplace health and safety issues

  bResolving employee complaints / grievances

  bAdministering employee payroll and benefits programmes

  bChanges and challenges

  bEconomic and business changes

  bDemographic changes within the workforce